FAQ's For Refrigeration Problems And Solutions


Q: How To Get A Quote From You?

A: You can fill out a request form here at our website, it will immediately be forwarded to the appropriate sales person, who will contact you within 24 hours (during business hours). Or you can email us at info1@double-circle.com, or give us a phone call at +86-757-8585 6069.

Q: How Long Does It Take To Receive A Quote From You?

A: Once we receive your inquiry, we try to reply to your requirement as soon as possible. During business hours, you usually can get a reply from us within 24 hours. If the specifications and features of refrigeration products can meet our regular models, you would instantly get a quote. If your request is not in our regular range or not clear enough, we will get back to you for further discussion.

Q: What Is The HS Code Of Your Products?

A: For refrigeration equipment, it is 8418500000, and for refrigeration parts, it is 8418990000.

Q: Do Your Products Look Exactly Like The Photos On Your Website Page?

A: Photos on our website are used for reference purposes only. Although real products are usually the same as display in the photos, there may be some variations in colors or other details.

Q: Can You Customize According To Specific Requirements?

A: In addition to the products shown on our website, bespoke products are also available here, we can manufacture according to your design. Customized products typically are more expensive and need more lead times than regular items, it depends on the actual situation. Deposit payments are non-returnable once the order is mutually confirmed.

Q: Do You Sell Samples?

A: For our regular items, we suggest purchasing one or two sets for trials before placing a larger order. The extra cost should be paid if you request some specific features or specifications on our regular models, or you should be charged for the mold if it is needed.

Q: How Do I Make Payment?

A: Pay by T/T (Telegraphic Transfer), 30% deposit before production, 70% balance before shipment. Payment by L/C is negotiable provided that credits of the buyer and issuing bank are audited by the supplier. For a small amount under $1,000, payment can be made by Paypal or Cash.

Q: Can I Change My Order After It Has Been Placed?

A: If you need to make a change to the items you have ordered, please contact our sales person who handled the order you have placed as soon as possible. If the items are already in the production procedure, the extra cost that may be caused should be paid by your side.

Q: What Type Of Refrigeration Products Do You Offer?

A: In our product range, we roughly categorize our products into Commercial Fridge & Commercial Freezer. Please click here to learn our product categories, and contact us for inquiries.

Q: What Type Of Material Do You Use For Insulation?

A: We usually use foamed in place polyurethane, extruded polystyrene, expanded polystyrene for our refrigeration products.

Q: What Colors Are Available With Your Refrigeration Products?

A: Our refrigeration products usually come in standard colors such as white or black, and for kitchen refrigerators, we make them with a stainless steel finish. We also do other colors as per your requests. And you can also have refrigeration units with branded graphics, such as Coca-Cola, Pepsi, Sprite, 7-Up, Budweiser, etc. The extra cost will depend on the model and quantity you order.

Q: When Will You Ship My Order?

A: Order will be shipped based on payment and production have been finished / or ready-made products are available in stock.

Shipment dates depend on the availability of the products.

- 3-5 days for ready-made products in stock;

- 10-15 days for a few pieces of products not in stock;

- 30-45 days for batch order (for bespoke items or special factors, the lead time should be confirmed according to the circumstances may require).

It must be noted that each date that we offer to our customers is an estimated shipment date as every business depends on many factors beyond their control.

Q: What Are Your Nearest Loading Ports?

A: Our manufacturing bases are mainly distributed in Guangdong and Zhejiang Province, so we arrange the loading ports in Southern China or Eastern China, such as Guangzhou, Zhongshan, Shenzhen, Or Ningbo.

Q: What Certificates Are Available With You?

A: We usually offer our refrigeration products with CE, RoHS, and CB approval. Some items with MEPs+SAA (for the market of Australia and New Zealand); UL/ETL+NSF+DOE (for the American market); SASO (for Saudi Arabia); KC (for Korea); GS (for Germany).

Q: What Is Your Warranty Period?

A: We have one year guarantee for the whole unit after shipment. During this period, we will supply the technical support and parts for solving the problems.

Q: Is There Any Free Spare Parts Available For After Service?

A: Yes. We will have 1% free spare parts if you place the full container orders.

Q: What Is Your Compressor Brand?

A: Normally, it basic on embraco or copeland and some other famous brands in China.

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